iVisit FAQ

How do I register an account?
How do I activate my account?
How do I check if a contact is online?
How do I add someone to my contact list?
Where can I download the latest version of iVisit Mobile, iVisit for Mac, or iVisit Presenter?
How do I get to the iVisit Help Desk for support?
My phone is compatible but does not have a front camera. Can I still use iVisit?
Can you recommend a webcam?
Do I need separate accounts for iVisit Mobile and Desktop?
What are the requirements for running iVisit?
Which mobile phones are compatible with iVisit Mobile?
I am behind a router or firewall and having difficulty connecting to other users. How can I configure my router for iVisit?
I encountered a crash or a bug. How can I report it?

How do I register an account?

• Register an account by clicking here and filling out the form
• After registering, you will receive a confirmation e-mail with an activation code
• Follow the instructions in your e-mail (or read them below) to activate your account

How do I activate my account?

• Launch the iVisit client and click on the settings button
• Click the "Activate iVisit Account" link within the Account tab
• Enter your registered e-mail, activation code from the e-mail confirmation, username, and desired password
• Click the Activate button
• Your account is now active!

How do I check if a contact is online?

• A green circle next to their name indicates that they are online

How do I add someone to my contact list?

• Click Contacts
• Type in their full Username (i.e. "Matthew.1234")
• Press the (+) button
• They will appear in your contacts list

Where can I download the latest version of iVisit Mobile, iVisit for Mac, or iVisit Presenter?

• You can download all iVisit applications from our download page.

How do I get to the helpdesk for support?

• While in iVisit: Contacts > Places > ivisit.net > Welcome > Help Desk
• Alternatively, you can download this file that will launch iVisit and take you straight into the helpdesk. This requires that iVisit is installed on your computer.
• You can also get technical support by contacting help@ivisit.com or visiting our user forums.

My phone is compatible but does not have a front camera. Can I still use iVisit?

• Yes! You can still use iVisit for audio conferencing, text messaging, and to view multiparty video. Additionally, you can use your phone's rear facing camera to transmit video to other users and share an exciting experience, show someone exactly what you see, or flip the phone around so that they can see you. You can also use the rear camera to record and share photo and video messages.

Can you recommend a webcam?

• Almost all webcams are compatible with iVisit. Users have reported that the Logitech QuickCam Pro 9000 for Desktops and the Logitech QuickCam Pro for Notebooks perform very well.

Do I need separate accounts for iVisit Mobile and Desktop?

• No -- your user account will work on both mobile and desktop applications. However, you must create two accounts in order to be logged on to both mobile and desktop simultaneously.

What are the requirements for running iVisit?

• Please review our system requirements here.

Which mobile phones are compatible with iVisit Mobile?

• iVisit Mobile is compatible with Windows Mobile touch-screen devices.
• 3G or Wi-Fi connectivity with an unlimited data plan is required for video.
• Click here for a list of compatible phones.

I am behind a router or firewall and having difficulty connecting to other users. How can I configure my router for iVisit?

• Click here for port forwarding information for all routers.
• Once you have selected your router, choose iVisit from the list of programs and follow the step-by-step instructions.

I encountered a crash or a bug. How can I report it?

Follow the steps listed below to obtain a log file and then e-mail it to Help@ivisit.com with as much detail about your device and the bug/crash as possible.

• Mobile and Desktop 4.0: Open Settings and click on the Version number. Nothing will appear to happen but a log file will be written to the same folder as the iVisit.exe application (Program Files/iVisit/ by default).
• Presenter and Classic (PC): Type DebugMe in your AV window banner. The Debug Window will open and ivisit_log.txt will be written into the iVisit root directory (same location as the application).
• Classic (Mac): Press CTRL, Shift, F8 - the Debug window will open and ivisit_log.txt will be written to the root iVisit Directory (same location as the application).

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