PC SECTION:

DISABLE NetMeeting

1. Exit iVisit > Run NetMeeting
2. Click TOOLS > OPTIONS > GENERAL
3. Uncheck "Run NetMeeting in the background when Windows starts"
4. click OK > close NetMeeting > Restart PC > Run iVisit

DISABLE MICROSOFT MSN:
Windows Messenger is a standard component of Windows XP. You cannot uninstall it. As a work around, if you don't want it, just disable it as follows:

1. Run Outlook Express (OE).
2. On the menu bar, go to Tools->Options.
3. Click the General tab.
4. Uncheck "Automatically log on to Windows Messenger"
5. Click OK and close OE.
6. Open Windows Messenger.
7. On the menu bar, go to Tools->Options.
8. Click the Preferences tab and uncheck "Run this program when Windows starts"

Windows XP possibly delete camera drivers and allow XP find the camera as XP has its own drivers

CHECK VIDEO DEVICE MAPPING:

1. Windows 98SE
2. Start > Settings > Control Panel
3. Double click Multimedia
4. Click Devices
5. Click the + to the left of Video Capture Devices
6. Select your Video Camera
7. Click Properties
8. Select "Use this video capture device"
9. Uncheck "Do not map through this device"
10. Click OK
11. Click OK again
12. Restart the computer

Windows XP

1. Click Start > control panel
2. Click Sounds, Speech and Audio Devices
3. Click Sounds and Audio Devices
4. Click Hardware
5. Select your Video Capture Device
6. Click properties
7. Under General select Device Usage > Use This Device (Enable)
8. Click OK (You may have to restart the computer)

Also in the above window, look for duplicate camera entries. If there are more than one listing for the same camera, this will be a problem.

1. Click START
2. Right click My Computer
3. Click Properties
4. Click Hardware
5. Click Device Manager
6. Look for error symbols such as a Red Circle with a Black X or a Yellow Circle with a Black Exclamation point.
7. If you see either of there, suggest having a computer technician repair the computer.

Trouble with a Wondereye camera?

Wondereye is a camera made by a somewhat defunct company that packaged our iVisit software on their installer CD. They are not part of iVisit. For your camera to work properly you will need the latest drivers for it. We have searched high and low for updated drivers and one of our users recommended the below sites as a possible solution:
Driverguide.com

Image Preparation for pasting still
Open a picture and Copy the picture then click on your iVisit window
Paste it by right clicking (paste from clipboard)

Drag-N-Drop images and media
You can also now Pause local AV and Drag-N-Drop a still image onto your screen.

MAC SECTION:

• Download the iVisit version made for your Mac, OS 9 OR OS X.
• Download the most recent version of QuickTime.
• Power up your video camera and plug into the right socket. (iSight is a firewire cam)
• If you have the Apple Video Player software on your Mac test out the camera with that. In 99% of cases if things work OK with that they are fine with iVisit.
• If using an iSight camera and video will freeze. Having the current driver for it is recommended, but another "fix" is for the user to zoom and then unzoom the view and that will unfreeze the video. Also try lowering quality codec to 5.

DISABLE iChat:

1. In iChat got to iChat > preferences
2. Click on the video tab.
3. De-select "Automatically open iChat when the camera is turned on"
4. Quit iChat and run iVisit

1. Go to applications folder > utilities > Apple system profiler
2. Go to the "Devices and Volumes" (tab on the top)
3. Make sure the camera shows up in the proper port (USB, FIREWIRE)

• No extension (driver) installed for the camera.
• Camera is not plugged in properly.
• There is a problem with the port on the computer.
• Possibly the camera is not driven by a Jaguar native driver, has no driver installed or is not OSX compatible

• Install the iChat AV (Available free at www.apple.com/ichat)
• The iChat installer will require you to re-boot after installing.
• Open up iVisit and video and do the video settings to your liking.

OSX users that have a Logitech Quickcam Pro 4000 (may apply to other Logitech cams also). If you used yahoo messenger with the cam, then exits and comes to iVisit, the cam may or may not show in the Video Device settings with a preview but will not show in the user AV Window. (note: the user just rebooting does not resolve the issue)

The reason this happens is yahoo messenger will use the Video resolution as 320x240.  If the iVisit user has the lite version, this will not default to the required Setting of 160x120 so the user needs to take the following steps in iVisit.

1. Click Settings (top menu bar)
2. Click Video Device Settings
3. Click Quickcam
4. Click General
5. Click " Set to Factory Defaults." Please See Below image of Example.

1. Go to the apple menu > apple system profiler
2. Go to the "Devices and Volumes" tab at the top
3. Make sure the camera shows up in the proper port (USB, FIREWIRE)

1. No extension (driver) installed for the camera.
2. Camera is not plugged in properly.
3. There is a problem with the port on the computer.

1. Go to apple menu > control panels > extension manager
2. Look for cam driver and make sure it has a check mark in the box.
3. If not, mark it and reboot.

1. Go to apple menu > control panels > extension manager
2. Pull the tab at the top to Mac OS9 Base
3. Go through the list of extensions and find all those associated with the cam drivers and also check mark those.
4. Reboot

• Open image in any image editor such as PhotoShop
• Click Edit > Select all
• Click Edit > Copy
• Come back to iVisit Pause your local video
• Click Paste

Drag-N-Drop images and media
You can also now Pause local AV and Drag-N-Drop a still image onto your screen.