"Forgot password and username" this is for both PC and Mac clients.

1. At the Logon screen (Do not logon!)
2. Click "Account"
3. Click "Forgot password or username"
4. Follow the on-screen instructions:
   • "Enter your registered e-mail, authorization code, and whatever password you wish. If you do not have an authorization code press Help or visit iVisit.com.
5. Enter the following:
   • Registered e-mail: (The one you Registered with)
   • Authorization code: (The one Emailed to you) Click here if you have lost your Authorization code
   • Username: (This will appear Grey/Covered with the words "Will be returned")
   • Domain: ivisit.net
   • Password: (Enter a NEW Password)
   • Re-enter password: (same as above)
6. If all is OK the screen below will say "Ready"
7. Click "Recover"
   • If successful, you will see:
     • "Your password has been reset. Your complete address is Your_Username.####@ivisit.net"
     • Click OK
   • If Failure, you will see:
     • "Recovery failed: no account found for your_Email_address@your_ISP.com"
     • This means you have not yet created your account.
8. Logon with your Username and new Password

1. At the Logon screen
2. Click "Logon"
   • DO NOT CLICK OK!
3. Click "Account"
4. Click "Change password"
   • The "Change Password" window appears
5. Type in your current password "Old password"
6. Type in your new password "New password"
7. Re type in your new password "Re-enter new password"
   • If all is OK, the word "Ready" will appear in the window below
8. Click OK
   • ivisit.net will be contacted to confirm the new password change.
   • If successful, should now display "Your password has been changed"
9. Click "Okay"
10. Click "Okay" again and you are now logged on with your new password

Also on the PC, you can click Settings > Change Password