Registration-Activation-Username commonly asked questions
REGISTRATION:
After you have installed iVisit, start iVisit and click "Account" > "Register". Be sure to register so you can logon and videoconference with others. In order to register, you must use a valid Email address. After doing this, your authorization code will be Emailed to you.

NOTE: Registration for iVisit the software and registration for our Message Board are separate!

DID NOT RECEIVE AUTHORIZATION CODE:
Did you register a Valid Email address?
Did you enter the correct Email address?
Is your Email provider blocking Email from our domain?
Does your Email application block or strip Emails?
Click here if you have lost your Authorization code

ACCOUNT ACTIVATION-CREATION MANUALLY:
Be sure to have the latest iVisit client for PC or Mac then enter the following information EXACTLY as you did when registering:
Register e-mail: (MUST be the Email you registered with)
Authorization code: CaSe SensITivE
Domain: ivisit.net
Username: (Must be a UNIQUE username. Usernames are FIRST come FIRST serve.)
Password: (more than 6 characters)
Confirm password: (same as above must match)

CREATION FAILED invalid authorization code:
check your Authorization code for the correct characters, especially the I i L l 1 T t ! some computers have font shapes that are difficult to discern between characters.

ACCOUNT LOGON:
Username and password MUST be the same as when you created the account. If you have lost your Authorization code, Username or password, click here

LOGON FAILED OR SERVER NOT REACHABLE:
If you are using a Router or Firewall, have the following ports allowed:

OUTGOING:

• Local UDP port 9940 (sometimes called local source port)
• Remote UDP port (ALL) (sometimes called remote destination port)

INCOMING:

• Local UDP port 9940 (sometimes called local destination port)
• Remote UDP port (ALL) (sometimes called remote source port)

User may also try a loose UDP configuration making the local UDP ports (outgoing and incoming) for a wider range 9935 through 9945 but it should not be necessary.

Also remember your username and password MUST be exact. Passwords are CaSe SenSItIVE

MAC USERS CREATION FAILED:
After you type in the four pieces of information (Registered e-mail, Authorization code, Username, and Password twice), if the "Create" button is still not "lit" then simply click on the space where you typed in the Authorization code again. This should now light up the Create button.

HOW DO I CHANGE MY USERNAME:
You can only have one Username per registration. If you would like a different Username, you will need to register another valid Email address.