Top ten user asked questions:

1) How do I call my friend?
2) How to join a home for a chat?
3) Everyone's video says "Disconnected", I can connect to some people but not all?
4) How do I save an address?
5) What do the buttons and icons mean?
6) Editing your banner information
7) Why was I booted/banned/removed from a room?
8) Solutions to picture (video) problems
9) Solutions to sound (audio) problems
10) How do I save a shortcut?
11) Your iVisit PLUS home
12) Optimizing iVisit Performance
13) How do I paste a picture to my video window?

1) How do I call my friend?
To call your friend on iVisit, add their Username.#### (example Alicia.1234) into your Address Book, click Connect. Click here for more details

2) How to join a home and find people to chat with?
Navigate through the Places Neighborhoods in your Address Book. Then, to enter a Home > Chat room, click its name to open it (and see who’s in the room), then click ‘Join this room’ when you wish to enter it yourself. Click here for more details.

back 3) Everyone's video says "Disconnected", I can connect to some people but not all?
If you are using a Router/Firewall or other network device, do the following:

4) How do I save an address?
To add your friend’s address to your own Address Book, click “People” in the Address Book window. Next, type in your friend’s FULL identity (that is, your friend’s name and 4 digit code). Type this in the lower area of the window, beside the large + logo. Once you have entered the name.####, then hit enter on your pc keyboard (click “return” on a mac computer). Click here for more details about the address book.

5) What do the buttons and icons mean?
When you open another iVistor’s window, you will note a selection of buttons below their picture.
Click Private to voice chat and type chat privately to that person only.
Click ‘P’ to block that person from private contact to you.
If the wee microphone has a red line through, then that person is NOT receiving audio from you.
If you wish to block audio, click that person’s speaker icon.
If the pencil icon has a red line through, then that person does not have the chat window open.
If you wish to block all chat (including typed chat), click that person’s ‘C’ icon.
If the camera icon has a red line through, then that person has NOT opened your window.
More details about icons available here and more about the various windows available here.

6) Editing your banner information
To add a short title or phrase to the banner area under your own picture, just click on your picture… then type. The words you type, will appear on the banner. If/when you wish to edit that area, click your picture again, and hold down the space bar on your keyboard. The words will be pushed off of the banner.

7) Why was I booted/banned/removed from a room?
Each Home > Chat room in iVisit outside of the Welcome area, is created and controlled by subscribers with iVisit Plus Accounts. That Home owner and moderators appointed by him/her, has the ability to remove (for 15 minutes), or to Ban for 5 days, or for 60 days. The user will be able to join that home again after the set period of time. More on moderating and Banned users click here.

8) Solutions to picture (video) problems.
Does your cam work with other video programs? Most camera drivers will only work with one program at a time, so be sure that programs like Yahoo, MSN Messenger or iChat are closed before starting iVisit. Be sure your camera is set for a pixel resolution of 160 X 120 (use the camera's setup program if possible, close it, and restart iVisit). If you are a Mac user, be sure your version of Quicktime is up-to-date. Suggest you visit the Quicktime website, to be sure that you’re using the newest version. Click here for more detailed trouble shooting video. You may wish to visit our Help Desk in the Welcome Neighborhood when online and iVisiting, to fine tune other problems you may be having.

9) Solutions to sound (audio) problems.
Test your audio by pressing the TALK button with your mouse or holding down the CTRL key. You should see the mike audio meter bar light up green. Click here for more detailed trouble shooting audio. You may wish to visit our Help Desk in the Welcome Neighborhood when online and iVisiting, to fine tune other problems you may be having.

10) How do I create shortcut link?
You can build your own neighborhood by creating links from your Home to other people's Homes. To create a "home link," right-click (Option-Click Mac) on the home you wish to link to, and choose "Add to home links". Their Home will then appear within yours. However, no one can show a link to a Home without the owner's permission. When you create a link to another user's home, it will initially appear gray, and no one else will see it until the owner grants permission.
In your own Home, you will see a folder called "Links to Me" which shows all of the places that have links to you. If an icon is grayed out, it means that link is not currently visible to others. To activate a link, right-click (Option-Click Mac) on it and choose, "Allow this link to me". You can later change your mind and choose "Prohibit this link to me". More details available here.

11) Your iVisit Plus home
One of the extras you get as an iVisit Plus User is a 'Home'
A home is your own place on iVisit which contain a chat room
You can create a link to your room on ivisit.net once it is placed in the correct area
To Create a link to your home on iVisit
On PC, Right-Click on the Neighborhood you wish to place is in and choose ' Show my home here '
On Mac, Option-Click on the Neighborhood you wish to place is in and choose ' Show my home here '
After clicking, the "Places Edit" window will appear
Enter your desired Home name and Comment then click OK
An example of a neighborhood would be the 'Friends' Neighborhood located inside ivisit.net. Click here for more details.

12) Optimizing iVisit Performance
If using CABLE/DSL/T1, Set Bandwidth caps 500/500. Click here for more details.

13) Paste a picture or video to your own window

Find the image file on your computer's hard drive that you wish to display, then Drag and Drop it onto your local video window. Be sure to have the latest version of QuickTime installed!

Alternative methods for pasting a still image.
PC - FIRST, right click on your own picture to pause video. NEXT, copy a picture to your clipboard. FINAL, right click on your paused pic, and choose ‘paste from clipboard’.
Mac – FIRST: click triangle top right of your picture, and choose ‘pause’ from the drop down menu. NEXT: Copy the file to the Mac ScrapBook (Only on OS9). FINAL, paste the image into your Local AV window.